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Face mask can cause failed ATM transactions – Banks

#jaiyeorie Face mask can cause failed ATM transactions – Banks  .


Banks advised customers to remove their facial masks when conducting transactions via Automatic Cashier Machines to ensure their surfaces are properly recognised.
The findings revealed that some banks have installed facial detection features in their ATMs that could prevent an ATM from donating cash if it is unable to recognise the user's face.
While banks introduced the clothing of facial masks as a condition for entering bank halls, they also advised customers to remove it when they want to withdraw money from ATMs



 In an email to its customers on measures to keep transactions protected, Fidelity Bank said, “Wearing of face masks is a safety and precautionary measure we must all adhere to in this period of the COVID-19 pandemic.

“However, we advise that you remove your face mask while making withdrawals or carrying out ATM transactions to allow our ATM properly recognise you.

“Fidelity Bank ATM machines have face detection features installed to curb incidences of fraudulent ATM withdrawals.

“Consequently, you may not be able to carry out any transaction if our ATMs are not able to properly recognise you. We apologise for the inconvenience that this may cause you.”

As lockdown continues to ease gradually, banks have continued to expand their operations.

In an email to its customers, Guaranty Trust Bank Plc listed its branches that would be accessible to customers.

It said, “When visiting any of our branches, kindly protect yourself by wearing a face mask at all times. It is also very important that you keep a safe distance when in a queue inside or outside the branch.

“Before visiting any of our branches, please remember that you can withdraw up to N150,000 at all our ATMs and that you can do most of your banking from the safety of your home.”

GTBank said the customers could bank through its e-payment platforms.


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